Laurel Cyclery Store Policies

Shipping & Delivery Policy

Shipping & Delivery Policy

All items, except bikes, ship within 48 hours of the first business day that orders are received. We are happy to safely box bikes for shipping for $95. We will coordinate with you for shipping through bikeflights.com.
Customer Service Policy

Customer Service Policy

Laurel Cyclery is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Exchange Policy

Exchange Policy

Returns on new parts and accessories accepted when accompanied by receipt within 30 days of purchase. Defective items will be replaced with a new item upon request.

Bicycle return policy: Bikes can returned up to and including seven (7) days after purchase for a full refund. Between eight (8) and fourteen (14) days, customers may receive store credit for the original purchase amount. Between fifteen (15) and thirty (30) days, customers will be awarded store credit, after deducting a 15% re-stock fee.

Return items should not show signs of wear or significant use. All refunds are subject to staff discretion. Sales of used items are final with no returns or exchanges permitted.

Pick Up In Store Policy

Pick Up In Store Policy

Parts and accessories are available at any time for pick up. Please call ahead to advise our staff and confirm availability of any specific items you may be interested in.
Currency

Currency

All transactions are processed in USD.
Security

Security

When purchasing your financial details are passed through a secure server utilising the latest 128-bit SSL (Secure Socket Layer) encryption technology. If you have any questions regarding our security policy please contact our customer support centre at info@bikeexchange.com.